Gambaran Persepsi Dan Kepuasan Pasien Terhadap Kualitas Layanan Rumah Sakit

Permesuari, Indhira (2005) Gambaran Persepsi Dan Kepuasan Pasien Terhadap Kualitas Layanan Rumah Sakit. Skripsi thesis, Universitas Tarumanagara.

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Abstract

Patient’s perception towards services provided by hospital is a process of interpretation that is done by a patient to the performance of a products or services in the hospital. A patient satisfaction is a respond or emotional feedback that is created based on his/her experienced after consuming a particular services. This research has two purpose, that are to know the patient perception towards the quality of hospital services and other patient satisfaction measurement. Data is collected from 233 patient of Hospital "X" and analyzed with SPSS program 12.00 version. The result of this research shows that in overall patient has perceived that services provided by hospital is good with an average subject perception is 3,99 s=0,268), with scale 1 of 5, while or the patient performance has an average subject satisfaction by 0,31 (s=p,273), with scale -1 of +1. The result indicated a degree of satisfaction reached by patient is lead to very satisfied.

Item Type: Thesis (Skripsi)
Subjects: Skripsi/Tugas Akhir
Skripsi/Tugas Akhir > Fakultas Psikologi
Divisions: Fakultas Psikologi > Psikologi
Depositing User: PSI PSIKOLOGI ADMIN
Date Deposited: 04 Feb 2019 07:13
Last Modified: 04 Feb 2019 07:13
URI: http://repository.untar.ac.id/id/eprint/10094

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