Hubungan antara stress kerja dan persepsi perawat mengenai kualitas pelayanannya terhadap pasien rawat inap. Studi pada perawat Rumah Sakit Islam Jakarta

Lestari, Desy Kurnia (2008) Hubungan antara stress kerja dan persepsi perawat mengenai kualitas pelayanannya terhadap pasien rawat inap. Studi pada perawat Rumah Sakit Islam Jakarta. Skripsi thesis, Universitas Tarumanagara.

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Abstract

The purpose of this research is to find out the correlation between stres at work and nurse perception of service quality to hospitalized persons. Stres is the non-specific response of the body to any demand. Work stres is the results interaction between work condition with the worker characteristic where job’s demand upon worker skill. Service quality is the better performance which be expected and controlling for satisfaying the costumer. Questionnaire design is used in this research and 181 nurse participate in this research. The pearson coefficients of correlation is used to analyzed the data. This research show that there is negative significant correlation between stres at work and nurse perception of service quality to hospitalized persons release rxy=-0,193, p<0,05.

Item Type: Thesis (Skripsi)
Subjects: Skripsi/Tugas Akhir > Fakultas Psikologi
Divisions: Fakultas Psikologi > Psikologi
Depositing User: Admin Fakultas Psikologi
Date Deposited: 14 Feb 2019 06:59
Last Modified: 14 Feb 2019 06:59
URI: http://repository.untar.ac.id/id/eprint/10894

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