Gambaran Kepuasan Mahasiswa Terhadap Pelayanan Biro Administrasi Akademik (Studi Pada Institusi X)

Primasari, Fransisca (2009) Gambaran Kepuasan Mahasiswa Terhadap Pelayanan Biro Administrasi Akademik (Studi Pada Institusi X). Skripsi thesis, Universitas Tarumanagara.

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Abstract

This research was made to see the College Student`s Satisfaction Description toward Service of Academic Administration Bureau. Sample (N=400) was taken from convience sampling technique. Data was collected from questioner of 400 subjects and analyzed by using frequencies from SPSS program 12.0. The results shows that college students satisfaction is only in Reliability. Mean while, in Tangibles and Emphaty their satisfaction is only reached quite satisfied scale. And in Ressponsiveness and Assurance the college students is found feel unsatisfied toward Service Quality of Academic Administration Bureau in X Institution.

Item Type: Thesis (Skripsi)
Subjects: Skripsi/Tugas Akhir > Fakultas Psikologi
Divisions: Fakultas Psikologi > Psikologi
Depositing User: PSI PSIKOLOGI ADMIN
Date Deposited: 15 Feb 2019 08:22
Last Modified: 15 Feb 2019 08:22
URI: http://repository.untar.ac.id/id/eprint/10998

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