INTERACTION EFFECT OF INTOLERANCE OF AMBIGUITY, PERSPECTIVE AND TYPE OF BALANCED SCORECARD MEASURES ON PERFORMANCE EVALUATION

Handoyo, Sarwo Edy and Armanu, Thoyib and Kusuma, Ratnawati and Andrawati, Andrawati INTERACTION EFFECT OF INTOLERANCE OF AMBIGUITY, PERSPECTIVE AND TYPE OF BALANCED SCORECARD MEASURES ON PERFORMANCE EVALUATION. INTERACTION EFFECT OF INTOLERANCE OF AMBIGUITY, PERSPECTIVE AND TYPE OF BALANCED SCORECARD MEASURES ON PERFORMANCE EVALUATION.

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Abstract

Performance evaluation is defined as key activities to ensure whether organizational goals can be realized or not. The character of the evaluator and evaluation object are the determining factors for evaluating performance evaluation. The purpose of this research was to determine the interaction effects of intolerance of ambiguity evaluator with the balanced scorecard perspective, intolerance of ambiguity evaluator with the type of balanced scorecard measures, as well as perspective with the type of balanced scorecard measures on the results of performance evaluation. The approach used in this research was quantitative, the type of research was experimental using the factorial design of 2x2x2. The research was conducted at two private universities that implemented the balanced scorecard in Jakarta. 128 respondents of the research consisted of head of study programs, deans and rectorates. The analytical method used was a three-way variant analysis that was processed using SPSS version 24 software. The results show that the interaction between intolerance of ambiguity evaluator and balanced sorecard perspective has an effect on the results of performance evaluation, the interaction of intolerance of ambiguity with the type of balanced scorecard measures has an effect on the results of performance evaluation, and the interaction between perspective with the type of balanced scorecard measures has an effect on the results of performance evaluation. These findings provide implications for performance evaluation systems that can influence organizational behavior to achieve organizational goals.

Item Type:	Article
Subjects:	Penelitian > Fakultas Ekonomi
Divisions:	Fakultas Ekonomi > Manajemen
Depositing User:	Puskom untar untar
Date Deposited:	14 Dec 2020 12:00
Last Modified:	14 Dec 2020 12:00
URI:	http://repository.untar.ac.id/id/eprint/13369

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