Pengukuran pengaruh pelayanan terhadap tingkat kepuasan Nasabah

Ahmad, Ahmad (2012) Pengukuran pengaruh pelayanan terhadap tingkat kepuasan Nasabah. Karya Ilmiah Dosen. ISSN 978-602-98109-1-2

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Abstract

The more advanced a country, the contribution of service sector in national economical activity will be increasingly dominant. Regardless of when we will get there, the field of services has received particular attention in the study of science mainly because of its unique marketing. Poor quality of service or management service provided by companies to consumers, has long been recognized resulting in many losses for the company. ABC Bank Jakarta demanding good service quality. To get a good service quality must be known in advance of service quality demensions that require attention. Quality of service is provided by officers frontliner. Quality dimensions that are calculated include the tangible, reability, responsiveness, assurance, emphaty. The study was conducted to calculate the dimensions of which are the most influence on customer satisfaction. It also calculated the instrument where the most attention.

Item Type: Article
Subjects: Karya Ilmiah Dosen > Fakultas Teknik
Divisions: Fakultas Teknik > Teknik Industri
Depositing User: Puskom untar untar
Date Deposited: 27 Mar 2017 02:39
Last Modified: 27 Mar 2017 02:39
URI: http://repository.untar.ac.id/id/eprint/137

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