Perancangan Jumlah Kasir Optimal Dalam Peningkatan Kualitas Pelayanan Dengan Model Antrian

Ahmad, Ahmad and Sriwana, Iphov Kumala (2014) Perancangan Jumlah Kasir Optimal Dalam Peningkatan Kualitas Pelayanan Dengan Model Antrian. Karya Ilmiah Dosen. ISSN 978 - 602 - 71459 - 0 - 0

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Abstract

Queues into consideration the customer in choosing where to shop in addition to the price. Carrefour Mall Taman Palem is one place that is always crowded visitors, especially on weekends, so often seen long queues at the cashier. Queuing system that applies here is a model of Multi-Channel Single-Phase (M / M / S). The study was conducted to determine the optimal number of cashier opened in various conditions at different hours, a condition quiet, moderate, and crowded. Determination of the number of cashiers look of the motto Carrefour will open an additional cashier if there are more than two queues, cost considerations Carrefour to hire employees, and also analyzes the total cost derived from the cost of waiting and facilities costs. After calculation, the final stage is conducted simulation with ProModel Software. Based on the results of the study, the optimal number of cashier opened on quiet hours are 3-4 cashier with utility rate increased from 20.63% to 41.27% and the waiting time in the system for 3 minutes. On the condition of being is 12-13 cashier with utility rates remained 77.22% and the waiting time in the system amounted to 4.2 minutes. In the crowded conditions is 23-27 cashier with utility rate decreased from 98.17% to 89.63% and the waiting time in the system declined from 15.6 minutes to 5.4 minutes.

Item Type: Article
Subjects: Karya Ilmiah Dosen > Fakultas Teknik
Divisions: Fakultas Teknik > Teknik Industri
Depositing User: Puskom untar untar
Date Deposited: 27 Mar 2017 03:08
Last Modified: 27 Mar 2017 03:08
URI: http://repository.untar.ac.id/id/eprint/142

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