PENGEMBANGAN INSTRUMEN KUALITAS JASA PENDIDIKAN TINGGI DI JAKARTA

Aritonang, Lerbin R and Rodhiah, Rodhiah and Mularsih, Heni (2010) PENGEMBANGAN INSTRUMEN KUALITAS JASA PENDIDIKAN TINGGI DI JAKARTA. Karya Ilmiah Dosen.

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Abstract

This research is to develop higher education service quality instrument. This instrument consist of 118 items developed based on 10 dimensions of service quality SERVQUAL of Parasuraman, Zeithaml and Berry. They are reliability, awareness, competency, access, courtesy, communication, credibility, safety, knowledge and physical evidence. The instrument is given to 539 college students from major private universities in Jakarta. All dimensions have good validity and reliability but convergent validity of the service quality (second-level) is not confirmed.

Item Type: Article
Subjects: Karya Ilmiah Dosen > Fakultas Ekonomi
Divisions: Fakultas Ekonomi > Akuntansi
Fakultas Ekonomi > Manajemen
Depositing User: Puskom untar untar
Date Deposited: 03 Apr 2017 06:04
Last Modified: 03 Apr 2017 06:04
URI: http://repository.untar.ac.id/id/eprint/258

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