Lesmana, Darwin (2017) Pengaruh Kualitas Pelayanan, Kualitas Makanan, Dan Kepuasan Pelanggan Terhadap Intensi Perilaku Pelanggan Pizza Hut Di Jakarta Barat / Darwin Lesmana. Skripsi thesis, Universitas Tarumanagara.
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Abstract
This study aimed to analyze the effect of service quality, food quality, and customer satisfaction on Pizza Hut customers behavioral intention in West Jakarta. The population of this research is Pizza Hut customer in West Jakarta. The sampling frame from this research is 241 respondents. Purposive sampling method used in this research. The reslut of this study is service quality, food quality, and customer satisfaction have an effect to customers behavioral intention. Keywords: service Quality, Food Quality, Customer Satisfaction, and Behavioral Intention
Item Type: | Thesis (Skripsi) |
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Uncontrolled Keywords: | service Quality, Food Quality, Customer Satisfaction, and Behavioral Intention |
Subjects: | Skripsi/Tugas Akhir Skripsi/Tugas Akhir > Fakultas Ekonomi |
Divisions: | Fakultas Ekonomi > Manajemen |
Depositing User: | Puskom untar untar |
Date Deposited: | 03 Jul 2018 07:45 |
Last Modified: | 28 May 2021 05:04 |
URI: | http://repository.untar.ac.id/id/eprint/2649 |
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