Pengaruh social commerce, satisfaction dan brand trust terhadp intention to buy dan positive word of mouth (studi pada Citraland Megah Batam)

Suwardi, Hartanto (2017) Pengaruh social commerce, satisfaction dan brand trust terhadp intention to buy dan positive word of mouth (studi pada Citraland Megah Batam). Masters thesis, UNIVERSITAS TARUMANEGARA.

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Abstract

This study aims to determine the impacts of social commerces (recommendation & referrals, ratings & reviews, and forum & communities) and consumer satisfaction On the consumers of CitraLand Megah Batam brand trust. This research also examined the effect of brand trust on consumers' intention to buy and positive word of mouth behaviours. The data in this study collected from 300 respondents consisting the consumers and potential consumers of CitraLand Megah Batam. The data were analysed using Structural. Equation Modelling (SEAT) with AMOS ver. 19. The results provides empirical evidence of the interrelationships among social commerces, consumer satisfactions, brand trust, intention to buy, and word of mouth behaviours. While consumer identification to the brand not signrileani1v affects consumer satisfaction tothe product, brand identity and the values provided by brand showed positive influences on consumer satisfaction. Furthermore, both social commerces and consumer satisfaction significantly increase consumers' brand trust, and the given variables also influences intention to buy and positive word of mouth behaviours by the consumers.Implications of the findings and direction for future research are discussed.

Item Type: Thesis (Masters)
Subjects: Tesis
Tesis > Pascasarjana
Divisions: Fakultas Ekonomi > Manajemen
Depositing User: Puskom untar untar
Date Deposited: 04 Jul 2018 03:53
Last Modified: 10 May 2021 04:32
URI: http://repository.untar.ac.id/id/eprint/2764

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