OPTIMALISASI SISTEM ANTRIAN PADA BANK "X" CABANG TAMAN DUTA MAS DI JAKARTA

Andrew, Richard and Wijaya, Andi (2012) OPTIMALISASI SISTEM ANTRIAN PADA BANK "X" CABANG TAMAN DUTA MAS DI JAKARTA. Karya Ilmiah Dosen. p. 136. ISSN 2302-7770

[img] Text
2574-5606-1-SM.pdf - Published Version

Download (5MB)

Abstract

In operation management, there are several problems related with queues. Little number of queues usually linked with dropped in business. However, if the queue jammed, it will make several customers ran away to competitors. Researchers in this research want to find an empirical proof that the queue method can be used to optimalized the waiting lines in the research subject. The research subject for this reseach is "X" Bank, Taman Duta Mas Branch, that located in Jakarta. In this research, researchers use multichannels model in queue model and by using it researchers found out that the bank need to make a new line to optimalized the service of the tellers.

Item Type: Article
Subjects: Karya Ilmiah Dosen > Fakultas Ekonomi
Divisions: Fakultas Ekonomi > Akuntansi
Fakultas Ekonomi > Manajemen
Depositing User: Puskom untar untar
Date Deposited: 04 Apr 2017 08:25
Last Modified: 04 Apr 2017 08:25
URI: http://repository.untar.ac.id/id/eprint/312

Actions (login required)

View Item View Item