Darmawan, Happy and Gozali, Muhamad Yudha (2015) HUBUNGAN ANTARA SERVICE QUALITY, CUSTOMER SATISFACTION, DAN CUSTOMER LOYALTY PADA PT X DI TANGERANG. Karya Ilmiah Dosen. pp. 152-165. ISSN 978-602-71601-1-8
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Abstract
This study aimed to determine the relationship between service quality, customer satisfaction, and customer loyalty at PT X in Tangerang. Variables used are service quality customer satisfaction, and customer loyalty. The data used is in 2014. Data collection technique is using questionnaires. Data were analyzed using multiple correlation method Results of the analysis concluded that there is a relationship between service quality, customer satisfaction, and customer loyalty at PT X in Tangerang.
| Item Type: | Article |
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| Subjects: | Penelitian > Fakultas Ekonomi |
| Divisions: | Fakultas Ekonomi > Akuntansi Fakultas Ekonomi > Manajemen |
| Depositing User: | Puskom untar untar |
| Date Deposited: | 10 Apr 2017 08:51 |
| Last Modified: | 10 Apr 2017 08:51 |
| URI: | http://repository.untar.ac.id/id/eprint/373 |
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