Items where Author is "Fransiska, Yulia"

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Fransiska, Yulia (2010) Penerapan Balanced Scorecard sebagai Alat Pengukuran Kinerja dalam Upaya Meningkatkan Kepuasan Pelanggan pada PT. Solusindo Perancang Kontrol dan Engineering. Skripsi thesis, Universitas Tarumanagara.

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