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Handira, Stefani Jenny (2017) Pengaruh Service Quality, Brand Image dan Perceived Price terhadap Customer Loyalty pada Produk Minuman Bubble Tea Merek Chatime di Jakarta: Customer Satisfaction sebagai Variabel Mediotar. Masters thesis, Universitas Tarumanagara.
Handira, Stefani Jenny (2017) Pengaruh service quality, brand image dan perceived price terhadap customer loyalty pada produk minuman bubble tea merek Chatime di Jakarta: customer satisfaction sebagain variabel mediator. Masters thesis, UNIVERSITAS TARUMANEGARA.