Items where Author is "Sulistiyaningsih, Eliata"

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Thesis

Sulistiyaningsih, Eliata (2006) Pengaruh kepuasan kerja dan komitmen berorganisasi terhadap kualitas jasa dari customer-contact employees: studi call center pada PT Bank "XYZ" di Jakarta. Masters thesis, UNIVERSITAS TARUMANAGARA.

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