Items where Author is "Witarsa, Edwin"

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Witarsa, Edwin (2016) Peningkatan mutu pelayanan jasa pengiriman barang PT. Pos Indonesia dengan pendekatan benchmarking, importance performance analysis, customer satisfaction index, dan quality function deployment (studi kasus : di Jakarta) (T. IND - 261). Skripsi thesis, Universitas Tarumanagara.

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