Pengaruh kompetensi perawat dan kualitas pelayanan terhadap niat berkunjung ulang pasien di instalasi gawat darurat Rumah Sakit Umum Daerah Majalengka

Dzahabiyyah, Tania Yumna (2024) Pengaruh kompetensi perawat dan kualitas pelayanan terhadap niat berkunjung ulang pasien di instalasi gawat darurat Rumah Sakit Umum Daerah Majalengka. Masters thesis, Universitas Tarumanagara.

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Abstract

Hospitals as one of health service providers are faced with the challenge of providing optimal and superior services. This study aims to prove the influence of nurse competency and service quality on patients' intention to revisit patients at the Emergency Room (IGD) of the Majalengka Regional General Hospital. This
research is quantitative research using a questionnaire. The research results were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. The results of the study showed that nurse competency had no significant influence on patient visit intentions, service quality had a positive and significant influence on patient revisit intentions, nurse competency had a positive and significant influence on service quality, and nurse competency and service quality had a significant and positive influence on patient revisit intentions. The results of this study indicate the importance of hospital efforts in improving nurse competency and service quality in order to increase patient intention to revisit

Item Type:	Thesis (Masters)
Additional Information:	Dosen Pembimbing: Mohammad Agung S., S.T., M.M., M.T., Ph.D
Uncontrolled Keywords:	Keywords: Hospital, Nurse Competency, Service Quality, intention to revisit
Subjects:	Tesis Tesis > Pascasarjana
Divisions:	Pascasarjana
Depositing User:	Pasca Perpus
Date Deposited:	03 Jun 2026 03:02
Last Modified:	03 Jun 2026 03:02
URI:	https://repository.untar.ac.id/id/eprint/49625

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