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MONICA, RITTA (2020) PREDIKSI SERVICE QUALITY, CUSTOMER SATISFACTION, DAN CORPORATE IMAGE TERHADAP CUSTOMER LOYALTY BANK BTN DI JAKARTA BARAT. Skripsi thesis, Universitas Tarumanagara.
MONICA, RITTA (2020) PREDIKSI SERVICE QUALITY, CUSTOMER SATISFACTION, DAN CORPORATE IMAGE TERHADAP CUSTOMER LOYALTY BANK BTN DI JAKARTA BARAT. Skripsi thesis, Universitas Tarumanagara.