Eunike, Debora (2023) Pengaruh kualitas pelayanan terhadap tingkat kepuasan pasien non-bpjs pada unit rawat jalan dan rawat inap di RSUD RAA Soewondo Pati. Masters thesis, Universitas Tarumanagara.

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Abstract

This research was conducted to analyze whether service quality affect patient satisfaction, especially in RSUD RAA Soewondo Pati. This study uses analytic research methods with a cross-sectional approach. There were 235 samples selected using consecutive sampling technique and analyzed using PLS-SEM. The study results indicate that service quality affects non-BPJS patient satisfaction in outpatient and inpatient care. This finding indicates the importance of maintaining service quality to ensure patient satisfaction, both from the administration, nurses and doctors as well as facilities in the hospital.

Item Type: Thesis (Masters)
Additional Information: Dosen Pembimbing: Dr. Cokki, SE., M.M
Uncontrolled Keywords: Keywords: Service Quality, Patient Satisfaction, Hospital.
Subjects: Tesis
Tesis > Pascasarjana
Divisions: Pascasarjana
Depositing User: Pasca Perpus
Date Deposited: 10 Jun 2026 10:37
Last Modified: 10 Jun 2026 10:37
URI: https://repository.untar.ac.id/id/eprint/49883

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