Pengaruh Kualitas Sistem Informasi dan Perceived Usefulness terhadap Kepuasan Pasien Rumah Sakit Swasta di Daerah Jakarta Utara

Johansen, - (2024) Pengaruh Kualitas Sistem Informasi dan Perceived Usefulness terhadap Kepuasan Pasien Rumah Sakit Swasta di Daerah Jakarta Utara. Masters thesis, Universitas Tarumanagara.

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Abstract

The rapid development of science and technology has had a significant impact on the healthcare industry. Hospitals are adopting digital technology to integrate their management systems with the aim of improving service quality. This information system streamlines various hospital processes, including reporting, coordination, and administrative tasks, resulting in accurate and reliable data. Apart from being an adaptation to technological developments, this system also aims to meet patient needs and improve the overall care experience. This study aims to investigate the impact of information system quality and perceived usefulness of the system on patient satisfaction in private hospitals in North Jakarta. Primary data was collected from 100 respondents via an online questionnaire. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The research results show that both information system quality and perceived usefulness have a positive and significant impact on patient satisfaction. Based on the results of this research, it is recommended that private hospital management in North
Jakarta prioritize improving the quality of their information systems and increasing their perceived usefulness. These steps are expected to increase overall patient satisfaction, improve patient experience, and support more efficient and effective hospital operational performance.

Item Type:	Thesis (Masters)
Additional Information:	Dosen Pembimbing: Dr. Keni, S.E., M.M.
Uncontrolled Keywords:	Keywords: Informatioal system quality, Perceived Usefulness, Patient Satisfaction
Subjects:	Tesis Tesis > Pascasarjana
Divisions:	Pascasarjana
Depositing User:	Pasca Perpus
Date Deposited:	02 Jun 2026 06:03
Last Modified:	02 Jun 2026 06:03
URI:	https://repository.untar.ac.id/id/eprint/49570

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